Displaying Kanji icons in the modelling tool not normal icons - IE10 & 11

Users
1

Hi,
As you can see from the image I can only see Kanji icons not the western arrows, circles, hands, etc.
IE 11 and language set to English UK
What other settings are there to change so that I can create a BPMN diagram in IE?
It works in Chrome

Having got into this situation there are a couple of issues with the Kanji display
o Tool tips are in English - whilst good for me :slight_smile: it is not so good for those the icons are intended for
o The images around the periphery (open, download, full screen, etc.) are empty boxes :frowning:

PS the forum formatting toolbar is also empty in this state

2

We may be able to reproduce / adress this issue, if you give us some more pointers.

Checkout your developer tools (F12) whether some of the font files are loaded in the wrong way, i.e. wrong encoding.

3

As I said it works in Chrome, so my best guess is it is something to do with the locale for where the app is looking for the image/Icons to render the page.
I am attaching an image of the forum edit page and you can see there are no buttons for strong, emphasis, etc. But the hover text appears… I can find mention of them in the code (F12), but as I am no longer a coder I cannot work out what to do next. If you give me a better clue as to what to look for, I would be grateful.

Buttons from Chrome

Thanks in advance

4

All right, this really seems to be an issue with your browser / resource loading. Maybe you are behind a proxy that does not provide the right encoding for font files (important for IE).

Another solution can be pre-loading (cf. Chinese palette icons flickering - IE11).

5

Great post. Thanks for sharing.

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